Motivating the Critical Control Room Workforce

Motivating the Critical Control Room Workforce – 27th September 2017

Why does motivation matter in control rooms?

  • Better productivity
  • Lower levels of staff turnover
  • Improved industrial relations
  • Improved and sustained organisational reputation
  • Improved product or service quality

Topics and Speakers:

  • 911 Dispatcher Stress: A Study in the State of California – Kimberly Turner, Communications Manager, San Bernardino County Sheriff’s Department
  • The Importance of Ergonomics and the Environment in Motivating the Staff – David Watts, Managing Director, CCD Design & Ergonomics, and ICCRA Special Interest Group Lead for Environment and Ergonomics

This free webinar took place on Wednesday 27th September 2017. You can watch a recording of the webinar here (registration required).